Saturday, August 4, 2007

I HATE Airports (part 3 - The Revenge of Air Canada )

I can barely bring myself to recount my airport experience leaving New York. Just thinking about it makes me feel ill. Needless to say, my scheduled flight was cancelled. I had anticipated this and arrived at Newark airport more than 3 hours before my plane was scheduled to depart. What I hadn't anticipated was the complete incompetence of the Air Canada staff - 4 of the 5 staff 'working' at the check in counter had no idea what was going on, leaving the fifth to basically serve 5 people at once. My particular staff member tapped randomly at his computer for about half an hour before eventually giving up and seeking help from the supervisor who rebooked me on an SAS airlines flight to Stockholm, via Copenhagen and London in about 3 minutes. Dragging 2 huge bags behind me, I took a shuttle train to terminal one, where SAS was located but when I made it to the check-in counter, I was informed that my ticket needed to be authenticated by the SAS ticketing booth at the very other end of the terminal. Time was getting tight so I hurried to the other end of the terminal, only to discover that the good people at Air Canada hadn't given me a valid boarding pass and weren't answering the phone. With bags in tow I shuttle trained back to terminal 3, charged across to the Air Canada desk, singled out the one competent staff member, demanded he give me a valid boarding pass, trained back to terminal 1, sprinted to the SAS ticketing booth and then back to the the check-in desk at other end of the terminal, finally checking my 20kg bag with about 3 minutes to spare. If I never set foot in an airport again it will be too soon.

3 comments:

etooler said...

Nice work! You should seriously consider going on the Amazing race - the viewing public love seeing shit like this!

Anonymous said...

I'm sure it was all just a misunderstanding brought about via the language barrier between people that speak Wes and the people that speak "American".

Anonymous said...

Thanks for writing this.